Tiffany Lighting Company Terms and Conditions

Tiffany Lighting Company guarantees to meet all the conditions of the consumer protection laws which apply at this time as specified on the Consumer Direct Website.
1. For the purpose of the Terms and Conditions we, us, our will refer to the company Tiffany Lighting Company and you and your will indicate the customer unless the text indicates otherwise.
2. The Terms and Conditions have been created to protect your rights as a valued customer and to form an understanding between you as the customer and us as a business.
3. If you have any questions regarding any section of the Terms and Conditions please e-mail us where our staff will be glad to assist.
2.1 All of our products are supplied subject to availability. If the product you ordered is not in stock we will inform you of this as soon as possible and advise you as to how long it will take to order.
2.2 At times, finishes on our products may differ slightly to those advertised. 
The products we sell are all hand made items therefore there is a chance of slight variations in colour and size.
2.3 Descriptions, dimensions and technical data given are only a guideline and are not a legally binding contract.
2.4 We endeavour to ensure the information given on our website is correct, however, we cannot accept liability for loss, damage or expense due to errors or omissions.
Prices and Payment
3.1 Every effort is made to ensure that prices on our web site are correct when your order is placed. However, if an error is found we will inform you as soon as possible in order to refund you for the amount debited from your credit card.
3.2 We regret that we cannot make delivery arrangements until cleared funds are received.
3.3 Methods of payment are:
-Credit Cards
-Pay Pal

3.4 Online credit card payment transactions are totally secure. 
3.5 All prices shown include V.A.T. 
3.6 We cannot process an order until full payment has been cleared.
4.1 Normally 2-4 working days from order
4.2 At the time of your order if an item is out of stock we will inform you as soon as possible so that you can decide whether you want to cancel the order or wait for product to become available. We will notify customers if an item has become obsolete or if the delivery is longer than stated above.
4.3 When your order arrives please check for any damages that may have incurred during transit. We pride ourselves with the care we take packaging your lights. 
4.4 Claims for shortages and damages must be made within 48 hours of delivery we regret that after this time we cannot accept any claims that are made.
4.5 Once you have signed for your order the goods are at your risk and so we ask you to check the contents thoroughly. Please keep any packaging should your order need to be returned. 

Returns Policy

5.1 Tiffany Lighting Company has a 14-day returns policy for all products on our website as required under the Consumer contracts Regulations of June 2014. The following terms and conditions apply to all refunds.

If you wish to return or cancel you must inform us by  email: , Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.
 The date of delivery will be recorded by our carriers. Tiffany Lighting Company cannot accept responsibility after this period.

If the goods arrived to you in a damaged state, you will need to email us a photo and we will offer you the appropriate replacement. However if you don't wish to accept the replacement you can return the item. Customer is responsible for shipping charges on returned items. You can return with any company of your choice.

Customers have a duty of care while the goods are in their possession and we request all goods are returned with their original packaging, complete with all other associated components sent with them i.e. lamps.

PLEASE NOTE: Any goods which are returned without their
original packaging will not be refunded. The reason being this is essential packaging for us to re-sell any item returned to us.  Also you must return all instructions and vouchers with the item. Please don't write on the boxes. Please write our address on a label and stick it on the box. 

Goods can be sent to:

c/o Oaklands
Unit 1 Oak Lane
Oak Park Industrial Estate
West Midlands

Goods should not have been installed, modified or used in any way and should be in an undamaged condition. If goods arrive in a damaged condition they will not be refunded.

If you are returning the goods it is recommended that you take out insurance against damage or if the
goods go missing.

For unwanted items the customer is responsible for any return carriage. It may take up to 7 working days for a credit to appear on your statement.

Returns made are at the customer's expense and have to be via a registered means.

Please Note: 'International delivery' postage cost is non refundable.

Tiffany Lighting Company  will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc.

We have the right to refuse refunds for failure to meet the above criteria.

The above do not affect your statutory rights as a consumer.

Click on the PDF to download Returns Slip.

Returns Slip 
6.1 All of our fittings carry a 6 month guarantee, with the exception of lamps. Customer can either return the part back to us and we will repair or replace the part and sent it back to the customer. The customer is
responsible for the postage cost to send the item to us. We are responsible for sending the part back to the customer. 
6.2 If a fault should occur the product will be repaired or replaced within the 6 month period. Your statutory rights will not be affected.
6.3 If the fitting has been incorrectly installed or is damaged in any way by the consumer the warranty will not apply. (See Installation.)
7.1 Fittings must be installed by a qualified electrician and must be earthed wherever necessary.
7.2 Prior to installation of the fitting the mains supply must be isolated.
7.3 cannot be held responsible for any personal or other damages due to incorrect installation.
Website Usage Terms & Conditions
8.1 We are unable to accept any responsibility for loss, damage or expense due to visiting our website.
8.2 Everything on this site is owned by us or has the permission from appropriate sources to be used.
Conditions of sale
9.1 The goods which are the subject matter of this website shall remain the property of the seller until the Buyer has paid the full contract price and in no other circumstance shall title to the said goods pass to the Buyer.
9.2 Notwithstanding the above clause, the risk of any loss or damage to the said goods, shall fall upon the Buyer from the date the said goods are delivered to him / her and the Seller should hold the Buyer fully indemnified in respect of any such loss after delivery, no matter how occasioned.
9.3 If the buyer fails to pay for the goods on the due date, or commits any act of bankruptcy, or if any resolution or petition to wind up the Buyers business, shall be passed (other undertakings is appointed, the Seller may recover possession of the goods at any time from the Buyer and for that purpose the Seller, his servants or agents may enter upon any land or building upon which the goods are situated.